Refund policy
STEP 1
Use Return button
STEP 2
Pack the product back in the bag, and hand it over to the pickup agent.
STEP 3
Our team will assess the product, once it reaches our warehouse.
STEP 4
The amount you paid for the garment will be provided as store credit, valid for 2 months from the date of issue. Please note that COD charges and the Rs. 200 reverse pickup fee paid will be deducted from the total amount.
How long is the return timeline?
Since a third party, i.e courier company is involved, the return procedure takes 15 working days to be completed. On receiving the garment, our team will take up to 2 working days to inspect the product. If all our conditions for replacements are met, the amount paid by you towards the garment, after deducting the COD and shipping charges, will be reimbursed in the form of a store credit on our website www.newinsub.com This store credit is valid for a period of 6 months from date of issue.
What are the conditions to return a product?
Our inspection team will verify the following conditions, before processing the return:
- The request for return needs to be informed within 3 days of the delivery of the product.
- Garments on sale or customized garments will not be applicable for return.
- The product should be unused and in its original condition. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Natural body odour, body deodorant, perfume, etc.)
- The price tags and the brand tags must be present in its original state.
Can I get the amount refunded in my bank account or get a cash refund?
As a company policy, we do not provide refund in the form of a cash refund, or refund in the bank account. We only issue store credit against returns. This store credit is valid for a period of 2 months, from the date of issue.
How do I check if my store credit has been issued?
You can check if your store credit has been issued by looking for an email from us. Store credit is provided in the form of a coupon code, which will be sent to your registered email address.
If you haven’t received the email, please check your spam/junk folder. For further assistance, feel free to contact us at newinsubofficial@gmail.com
How do I redeem the store credit?
When placing an order, go to the checkout page. You'll see a "Coupon Code" option. Enter your store credit coupon code there, and the discount will automatically be applied to your order.