In case of a size exchange, the customer must raise an exchange request within 3 days of the delivery date.
- Kindly submit your exchange request through our Exchange Portal.
- We provide Size Exchange only. Returns are subject to our Return Policy.
- A ₹125 reverse pickup charge per item is applicable to initiate the exchange process. This charge is non-refundable.
- Once we receive your request, our Return Executive will review and approve it within 24 hours.
- Your exchange product will be dispatched after the returned product has been successfully picked up.
- Our courier partner will make up to 3 pickup attempts to collect the parcel.
- If the pickup cannot be completed due to customer unavailability or courier service limitations, you will be required to self-ship the product to our warehouse at your own expense.
- Reverse pickup is provided as a convenience and is subject to courier serviceability and acceptance.
- If the courier partner is unable to complete the pickup, please inform us immediately after the first failed pickup attempt.
- The product must be unused, unwashed, and returned with all original tags and packaging intact. Products that fail the quality check will not be eligible for exchange.
- Only one exchange is permitted per order.
- Products purchased during Sale, Offer or Special Discount offers are eligible for Size Exchange only.
- If you receive a wrong product, a defective product, a damaged product, or any item with a manufacturing defect, you must report the issue within 24 hours of delivery by sharing clear photos or an unboxing video. After verification, we will provide a free replacement (exchange) at no additional cost. No reverse pickup charges will be applicable in such cases.
Need Assistance?
📞 Customer Support: +91 7359796000
📧 Email: support@newinsub.com
Customer Support Hours
Monday to Saturday
11:00 AM to 7:00 PM