Exchange Policy

 Exchange Policy

 STEP 1

Email us at returns.newinsub@gmail.com to raise your exchange request, within 7 days of the delivery of the product

STEP 2

Please repack the product in the bag. The delivery person will come to pick it up. (Note that the reverse pickup charge of Rs. 200 will be the customer's responsibility. Before we generate the pickup, the customer needs to pay the Rs. 200 reverse pickup fee.)

STEP 3

Our team will assess the product, once it reaches our warehouse.

STEP 4

We’ll dispatch your desired product.

STEP 5

Still not feeling it? Shop when you like something, while we save your investment. (Valid till 6 months from date of issue)

 

How long is the exchange timeline?

Since a third party, i.e a courier company is involved, the return/exchange procedure takes 15 working days to be completed. On receiving the garment, our team will take up to 2 working days to inspect the product. If all our conditions for replacements are met, our team will dispatch your desired product, and will notify you via email.

What are the conditions to exchange a product?

Our inspection team will verify the following conditions, before processing the exchange:

• The request for exchange needs to be informed within 7 days of the delivery of the product.
• The product should be unused and in its original condition. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Natural body odor, body deodorant, perfume, etc.)
• The price tags and the brand tags must be present in its original state.

Can I exchange for a different product?

Yes, we can provide you with a store credit coupon code for the old product. Please note that any COD charges applied on your invoice and the reverse pickup charges will be deducted from the coupon code. You can use this code when ordering a different product.